State Farm® Insurance Agent Sandra Serna

"Agent Ronnie Lopez never fails…Customer Service and the level of Familiarization and the time taken to better make one understand is why I’ll never need another agency. I recommend Sandra Serna State Farm Agency, El Paso, Tx."

"Had a great experience with Ronnie Lopez she went above and beyond to answer all my questions regarding my Auto/Life policies. Awesome customer service as she is very knowledgeable in her field of work."

"Great customer service!"

"Had such a great experience with Ronnie. She got me set up with a policy for my new car in literal minutes. There was some info I needed from the dealership and she called them directly so I didn’t have to do anything. Ronnie made this the quickest and most painless aspect of getting my new car. Not only that but the payment is significantly less than what I was quoted elsewhere. Highly recommend."

"Sandra's team has always been very courteous and helpful. Sandra,Ronnie & Irma are the greatest"

"Courteous, prompt. Conversely, there were conflicting information the car is totaled and can only be scrapped -- car settled at blue with no option to pay out of pocket to repair. Then claims implies there is that option long after body shops & mechanics have been released from complying estimates to restore it. And still ----40 yrs with State Farm. Looking forward for another 40 !"

"Ronnie Super efficient !!"

"Ronnie was very helpful and knowledgeable. Great customer service!"

"It’s always a pleasure working with Sandra Serna at State Farm. Specially her staff Ronnie"

"Ronnie has been very helpful in anything we needed & patient,calls us right back we are happy!😊"

"Ronnie’s customer service is the best! Super nice, very patient with me as someone new to insurance, and explained everything to me. Worked with me step by step which is something I really appreciate."

"Ronnie is very helpful every time I needed assistance over the last 4 years as a customer. Give fast quotes when I got a new vehicle and great customer service."

"Ronnie helped us obtain the best homeowners quote. She is extremely knowledgeable and helpful through the process."

"Sandra Serna’s State Farm office deserves an award for best customer service! I have spoken with Irma on numerous occasions about different issues, including home and vehicle insurance, and she is SO helpful, and SO personable, and SO knowledgeable. She gives straight and honest answers and advice that is always spot-on, and has never steered me wrong. Irma, thank you so much for your help with my recent issue - I can’t tell you how much I appreciate you!"

"Ms. Irma, was extremely helpful. Something I never experienced with my last insurance company. They were always so clueless and stressed me out with their mistakes. It's awesome when you call with several different questions and issues and they're on top of it know what they're talking about and go out of their way to be extra helpful. I was extremely satisfied with my call. Thank you do much for resolving my issues abs being so very helpful, Ms. Irma. I love that and I truly appreciate it. Have a beautiful day. Thank you."

"Sandra Serna’s team is genuinely so helpful! They are very responsive anytime I need assistance with my renters, car or life insurance policies. Ronnie Lopez is so pleasant to work with every time I call/text or email I know that she is always ready to help anyway she can."

"Excente servicio, muy amables y precios accesibles"

"Great sevice and understanding.. Thank you..Irma"

"Thank you Maribel Hernandez. Maribel was very courteous and professional and assisted me in getting the best rates for my coverage. Highly recommend!!"

"We have always had great service especially by our agent Ronnie. She is always very attentive, kind, and professional. Would highly recommend!"

"Great customer service! Answered all my questions and very helpful throughout the entire process."

"So happy with Ronnie’s customer service, very friendly and explained everything to me . She helped me with my insurance needs and helped my daughter."

"My family and I are SOO BLESSED with the services and help we’ve had with Sandra Serena- State Farm Insurance agency . Irma , Ronnie and Sandra have been heaven sent . No matter what the question is they are ALWAYS there to answer them ALL . We’ve had bad experiences with other agencies that have taken advantage of us financially and in services . I PRAISE GOD for putting them in my family’s lives especially Sandra Serna - State Farm insurance agency and ALL OF THE STAFF there."

"Grate custemer survice"

"I recently switched over and Chuck the agent that helped me was super informative, professional, and quick. I told him what I was looking for and he got me the best deal and best options. Would recommend!"