Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sidney Miranda

Sidney Miranda

August 28, 2024

5  out of  5
rating by Sidney Miranda
"Ronnie’s customer service is the best! Super nice, very patient with me as someone new to insurance, and explained everything to me. Worked with me step by step which is something I really appreciate."
Profile photo of Scott Sakells

Scott Sakells

August 27, 2024

5  out of  5
rating by Scott Sakells
"Ronnie is very helpful every time I needed assistance over the last 4 years as a customer. Give fast quotes when I got a new vehicle and great customer service."
Profile photo of martha cardenas

martha cardenas

August 26, 2024

5  out of  5
rating by martha cardenas
"Ronnie helped us obtain the best homeowners quote. She is extremely knowledgeable and helpful through the process."
Profile photo of Colette Melendez

Colette Melendez

August 23, 2024

5  out of  5
rating by Colette Melendez
"Sandra Serna’s State Farm office deserves an award for best customer service! I have spoken with Irma on numerous occasions about different issues, including home and vehicle insurance, and she is SO helpful, and SO personable, and SO knowledgeable. She gives straight and honest answers and advice that is always spot-on, and has never steered me wrong. Irma, thank you so much for your help with my recent issue - I can’t tell you how much I appreciate you!"
Profile photo of ida baray

ida baray

August 14, 2024

5  out of  5
rating by ida baray
"Ms. Irma, was extremely helpful. Something I never experienced with my last insurance company. They were always so clueless and stressed me out with their mistakes. It's awesome when you call with several different questions and issues and they're on top of it know what they're talking about and go out of their way to be extra helpful. I was extremely satisfied with my call. Thank you do much for resolving my issues abs being so very helpful, Ms. Irma. I love that and I truly appreciate it. Have a beautiful day. Thank you."
We responded:
"Thank you for your heartfelt review, Ida! I am thrilled to hear that Irma provided you with the exceptional service you deserve and was able to address your questions and concerns. It’s nice to know that you felt supported and satisfied during your call. Thank you again for choosing us!"
Profile photo of Jess Rodriguez

Jess Rodriguez

August 8, 2024

5  out of  5
rating by Jess Rodriguez
"Sandra Serna’s team is genuinely so helpful! They are very responsive anytime I need assistance with my renters, car or life insurance policies. Ronnie Lopez is so pleasant to work with every time I call/text or email I know that she is always ready to help anyway she can."
Profile photo of Jezreel Chacon

Jezreel Chacon

August 5, 2024

5  out of  5
rating by Jezreel Chacon
"Excente servicio, muy amables y precios accesibles"
Profile photo of Alex Torres

Alex Torres

August 3, 2024

5  out of  5
rating by Alex Torres
"Great sevice and understanding.. Thank you..Irma"
We responded:
"Thanks Alex for the great 5***** review, we appreciate your business very much ! "
Profile photo of Javier Alvarez

Javier Alvarez

July 25, 2024

5  out of  5
rating by Javier Alvarez
"Thank you Maribel Hernandez. Maribel was very courteous and professional and assisted me in getting the best rates for my coverage. Highly recommend!!"
Profile photo of miguel arias

miguel arias

July 24, 2024

5  out of  5
rating by miguel arias
"We have always had great service especially by our agent Ronnie. She is always very attentive, kind, and professional. Would highly recommend!"
We responded:
"Thank you for your kind review, Miguel! I am thrilled to hear that you've consistently received amazing service, especially from Ronnie. Ronnie is a valued team member on the Sandra Serna State Farm Agent team. If you have any further questions or need assistance, please don't hesitate to reach out! -Sandra "
Profile photo of iberia rodriguez

iberia rodriguez

July 23, 2024

5  out of  5
rating by iberia rodriguez
"Great customer service! Answered all my questions and very helpful throughout the entire process."
We responded:
"Hi Iberia Thank you for your kind review, Iberia! I am thrilled to hear that you received amazing customer service, we answered your questions, and you found our team helpful throughout the entire process. We are here for you whenever you need us! -Sandra "
Profile photo of Sarah Garza

Sarah Garza

July 17, 2024

5  out of  5
rating by Sarah Garza
"So happy with Ronnie’s customer service, very friendly and explained everything to me . She helped me with my insurance needs and helped my daughter."
We responded:
"Thank you Sarah for the awesome review. We are happy you are satisfied with our office! "
Profile photo of Dora Avalos

Dora Avalos

July 2, 2024

5  out of  5
rating by Dora Avalos
"My family and I are SOO BLESSED with the services and help we’ve had with Sandra Serena- State Farm Insurance agency . Irma , Ronnie and Sandra have been heaven sent . No matter what the question is they are ALWAYS there to answer them ALL . We’ve had bad experiences with other agencies that have taken advantage of us financially and in services . I PRAISE GOD for putting them in my family’s lives especially Sandra Serna - State Farm insurance agency and ALL OF THE STAFF there."
We responded:
"Thank you Dora. We love you too! "
Profile photo of Victor Carbajal

Victor Carbajal

June 19, 2024

5  out of  5
rating by Victor Carbajal
"Grate custemer survice"
Profile photo of Samantha Martinez

Samantha Martinez

June 12, 2024

5  out of  5
rating by Samantha Martinez
"I recently switched over and Chuck the agent that helped me was super informative, professional, and quick. I told him what I was looking for and he got me the best deal and best options. Would recommend!"
Profile photo of Selvin Elias

Selvin Elias

June 6, 2024

5  out of  5
rating by Selvin Elias
"Agent Ronnie, helped me with my policies With professionalism and friendly attention!"
We responded:
"Thank you for taking the time to share your positive experience with us, Selvin! I am thrilled to hear that Ronnie was able to assist you with your plans in a professional and friendly manner. It’s wonderful to know we met your expectations, and we look forward to serving you in the future. -Sandra "
Profile photo of Jairo Miranda

Jairo Miranda

May 22, 2024

5  out of  5
rating by Jairo Miranda
"Very professional met my needs. Chuck helped me by offering better rates than my old insurance provider. He was very professional and did a great job."
We responded:
"Thank you Jairo for the kind review. I am glad Chuck could assist you effectively and that you are satisfied with the customer service we provided. Never hesitate to reach out to me or the rest of my team in the future! Best, "
Profile photo of Juan Lara

Juan Lara

May 22, 2024

5  out of  5
rating by Juan Lara
"Carlos Gonzales helped very much, they Great service, very polite"
We responded:
"Thank you Juan for your FIVE STAR REVIEW. I am happy to hear that Chuck was able to meet your insurance needs and assist you better than your previous provider. His professionalism and dedication to providing quality service is amazing. Chuck and the rest of our team are here for you! Best, "
Profile photo of Bernice Alvarez

Bernice Alvarez

May 16, 2024

5  out of  5
rating by Bernice Alvarez
"She is amazing, helped me save so much. I'm very satisfied."
We responded:
"Hi Bernice, thank you for your review, we are happy you were completely satisfied and we hope to serve you for a long time. "
Profile photo of D Perez

D Perez

May 7, 2024

5  out of  5
rating by D Perez
"Thank you Irma for correcting an oversight and ensuring my policy was quickly brought current. Thank you for thoroughly explaining the issue and the remedy."
Profile photo of Mary Salazar

Mary Salazar

April 25, 2024

5  out of  5
rating by Mary Salazar
"Ronnie was awesome and very polite. She was attentive to what I needed. Ty State Farm and Ronnie Lopez"
Profile photo of sammy diaz

sammy diaz

April 25, 2024

5  out of  5
rating by sammy diaz
"Ms. Irma Collins is a professional who always takes care of the company needs. She is attentive with detail and always makes sure all questions and clarifications are answered and clarified. Ms. Serna sure has a great professional team!"
Profile photo of frank sandoval

frank sandoval

April 25, 2024

5  out of  5
rating by frank sandoval
"Chuck was amazing! Not only did he take time to go over my home policy, but saved me more on my multi auto policy…total savings was over $3K per year!!"
We responded:
"Hi Frank - We are so happy to hear you saved so much money. We will take great care of you, thanks for entrusting in us. "
Profile photo of saltypartical

saltypartical

April 25, 2024

5  out of  5
rating by saltypartical
"Thank you Ronnie for helping me with my vehicle policy! She is professional and quick to reassure when you have any concerns. Great office and better staff."
Profile photo of Jacklyn Morales

Jacklyn Morales

April 24, 2024

5  out of  5
rating by Jacklyn Morales
"We recently switched from one State Farm agent to this agent and I am so glad we did! Irma has been outstanding in everything she does . From day one when I spoke to her she has always treated me kind and with respect and is on top of it all. She has gone above and beyond in helping me with all my insurance purposes . I highly recommend her and Sandra . Great job ladies!"
We responded:
"Hi Jacklyn- thank you very much we really appreciate your business and looking forward to serving you and your family! "