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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alma Delia Zepeda

Alma Delia Zepeda

November 27, 2024

5  out of  5
rating by Alma Delia Zepeda
"Great customer service! Ronnie is excellent and is great at communicating and answering all questions or concerns!"
We responded:
"Hi Alma, thank you for the FIVE STAR REVIEW. Our customer service is extremely important to us, as you are our number one priority. Thank you for your business! "
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Alma Solis

November 20, 2024

5  out of  5
rating by Alma Solis
"State Farm has been a reliable insurance company for myself and my family for decades. Sandra Serna provides top notch service and personalizes your policy support needs. Admin Staff such as Ronnie Lopez, are always friendly and efficient to address your questions very promptly. Thank you from a long-time satisfied customer! -"
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Dorian Miranda

November 19, 2024

5  out of  5
rating by Dorian Miranda
"Great customer service! Always providing useful, constructive advice. I like how detailed and honest you are! Very friendly! Thank you Ms. Irma!"
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Georgina Rios

November 10, 2024

5  out of  5
rating by Georgina Rios
"Excellent customer service!!!"
We responded:
"Thank you Georgina! "
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PG. DEL RIO EL PASO TX

November 1, 2024

5  out of  5
rating by PG. DEL RIO EL PASO TX
"Agent Ronnie Lopez never fails…Customer Service and the level of Familiarization and the time taken to better make one understand is why I’ll never need another agency. I recommend Sandra Serna State Farm Agency, El Paso, Tx."
We responded:
"PG. DEL RIO Thank you for your wonderful review! I am delighted to hear that Ronnie's dedication and commitment to excellent service have made such a positive impact. We look forward to continuing to provide the level of care and understanding you deserve! -Sandra "
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Erika Gonzalez

October 31, 2024

5  out of  5
rating by Erika Gonzalez
"Had a great experience with Ronnie Lopez she went above and beyond to answer all my questions regarding my Auto/Life policies. Awesome customer service as she is very knowledgeable in her field of work."
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Andrew Castillo

October 7, 2024

5  out of  5
rating by Andrew Castillo
"Had such a great experience with Ronnie. She got me set up with a policy for my new car in literal minutes. There was some info I needed from the dealership and she called them directly so I didn’t have to do anything. Ronnie made this the quickest and most painless aspect of getting my new car. Not only that but the payment is significantly less than what I was quoted elsewhere. Highly recommend."
We responded:
"Thank you for sharing your experience, Andrew! I am glad to hear that Ronnie made the process of setting up your new auto insurance plan quick and effortless. It’s nice to know she went the extra mile for you. We appreciate your recommendation and are here if you need anything! -Sandra "
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Raymond Rodriguez

October 4, 2024

5  out of  5
rating by Raymond Rodriguez
"Sandra's team has always been very courteous and helpful. Sandra,Ronnie & Irma are the greatest"
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Curtis Hudson

October 3, 2024

3  out of  5
rating by Curtis Hudson
"Courteous, prompt. Conversely, there were conflicting information the car is totaled and can only be scrapped -- car settled at blue with no option to pay out of pocket to repair. Then claims implies there is that option long after body shops & mechanics have been released from complying estimates to restore it. And still ----40 yrs with State Farm. Looking forward for another 40 !"
We responded:
"Hi Curtis, Thank you, we do take pride in our customer service, it is our duty to our customers to make sure they are taken care of. Thanks for the great review. "
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carlos dorantes cardenas

September 24, 2024

5  out of  5
rating by carlos dorantes cardenas
"Ronnie Super efficient !!"
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gabriel payan

September 19, 2024

5  out of  5
rating by gabriel payan
"Ronnie was very helpful and knowledgeable. Great customer service!"
We responded:
"Hi Gabriel- so glad you were happy with our great customer service representative. We appreciate you!!"
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Ana Duenez

September 16, 2024

5  out of  5
rating by Ana Duenez
"It’s always a pleasure working with Sandra Serna at State Farm. Specially her staff Ronnie"
We responded:
"Hi Ana- thanks so for your review and your business! "
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Lupe Teran

September 11, 2024

5  out of  5
rating by Lupe Teran
"Ronnie has been very helpful in anything we needed & patient,calls us right back we are happy!😊"
We responded:
"Thank you Lupe, we really appreciate you!!"
Profile photo of Sidney Miranda

Sidney Miranda

August 28, 2024

5  out of  5
rating by Sidney Miranda
"Ronnie’s customer service is the best! Super nice, very patient with me as someone new to insurance, and explained everything to me. Worked with me step by step which is something I really appreciate."
We responded:
"Sidney Miranda Thank you, Sidney, for your kind words! I am so glad to hear that Ronnie provided you with amazing customer service and took the time to patiently walk you through everything. It’s nice to know that Ronnie’s step-by-step approach made your experience with insurance smoother. Never hesitate to reach out! -Sandra "
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Scott Sakells

August 27, 2024

5  out of  5
rating by Scott Sakells
"Ronnie is very helpful every time I needed assistance over the last 4 years as a customer. Give fast quotes when I got a new vehicle and great customer service."
We responded:
"Scott Sakells Thank you, Scott, for your kind words and for being a loyal customer over the last 4 years! I am happy to hear that Ronnie has consistently provided you with amazing customer service. Your satisfaction is our top priority, and we’re here for you whenever you need us. -Sandra "
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martha cardenas

August 26, 2024

5  out of  5
rating by martha cardenas
"Ronnie helped us obtain the best homeowners quote. She is extremely knowledgeable and helpful through the process."
We responded:
"Martha Cardenas Thank you, Martha, for your kind review! I am so glad to hear that Ronnie was able to help you. Her knowledge and helpfulness are appreciated, and I am thrilled that she made the process smooth for you. Thanks again for choosing us! -Sandra "
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Colette Melendez

August 23, 2024

5  out of  5
rating by Colette Melendez
"Sandra Serna’s State Farm office deserves an award for best customer service! I have spoken with Irma on numerous occasions about different issues, including home and vehicle insurance, and she is SO helpful, and SO personable, and SO knowledgeable. She gives straight and honest answers and advice that is always spot-on, and has never steered me wrong. Irma, thank you so much for your help with my recent issue - I can’t tell you how much I appreciate you!"
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ida baray

August 14, 2024

5  out of  5
rating by ida baray
"Ms. Irma, was extremely helpful. Something I never experienced with my last insurance company. They were always so clueless and stressed me out with their mistakes. It's awesome when you call with several different questions and issues and they're on top of it know what they're talking about and go out of their way to be extra helpful. I was extremely satisfied with my call. Thank you do much for resolving my issues abs being so very helpful, Ms. Irma. I love that and I truly appreciate it. Have a beautiful day. Thank you."
We responded:
"Thank you for your heartfelt review, Ida! I am thrilled to hear that Irma provided you with the exceptional service you deserve and was able to address your questions and concerns. It’s nice to know that you felt supported and satisfied during your call. Thank you again for choosing us!"
Profile photo of Jess Rodriguez

Jess Rodriguez

August 8, 2024

5  out of  5
rating by Jess Rodriguez
"Sandra Serna’s team is genuinely so helpful! They are very responsive anytime I need assistance with my renters, car or life insurance policies. Ronnie Lopez is so pleasant to work with every time I call/text or email I know that she is always ready to help anyway she can."
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Jezreel Chacon

August 5, 2024

5  out of  5
rating by Jezreel Chacon
"Excente servicio, muy amables y precios accesibles"
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Alex Torres

August 3, 2024

5  out of  5
rating by Alex Torres
"Great sevice and understanding.. Thank you..Irma"
We responded:
"Thanks Alex for the great 5***** review, we appreciate your business very much ! "
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Javier Alvarez

July 25, 2024

5  out of  5
rating by Javier Alvarez
"Thank you Maribel Hernandez. Maribel was very courteous and professional and assisted me in getting the best rates for my coverage. Highly recommend!!"
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miguel arias

July 24, 2024

5  out of  5
rating by miguel arias
"We have always had great service especially by our agent Ronnie. She is always very attentive, kind, and professional. Would highly recommend!"
We responded:
"Thank you for your kind review, Miguel! I am thrilled to hear that you've consistently received amazing service, especially from Ronnie. Ronnie is a valued team member on the Sandra Serna State Farm Agent team. If you have any further questions or need assistance, please don't hesitate to reach out! -Sandra "
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iberia rodriguez

July 23, 2024

5  out of  5
rating by iberia rodriguez
"Great customer service! Answered all my questions and very helpful throughout the entire process."
We responded:
"Hi Iberia Thank you for your kind review, Iberia! I am thrilled to hear that you received amazing customer service, we answered your questions, and you found our team helpful throughout the entire process. We are here for you whenever you need us! -Sandra "
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Sarah Garza

July 17, 2024

5  out of  5
rating by Sarah Garza
"So happy with Ronnie’s customer service, very friendly and explained everything to me . She helped me with my insurance needs and helped my daughter."
We responded:
"Thank you Sarah for the awesome review. We are happy you are satisfied with our office! "