State Farm® Insurance Agent Sandra Serna

"Sandra and her team are consistent in their care they give. They do what they can to get you the best prices, compensation for any claims made. Wouldn't go anywhere else for insurance!"

"So grateful to the Staff for the assistance I received. Thank you for your support ,guidance and especially patience when I called after a not at fault accident."

"I’ve worked with a few insurance agencies over the years, and this one truly stands out. From the very first interaction, I felt heard, respected, and never rushed. They took the time to explain my coverage options in a way that actually made sense and helped me choose a policy that fit my needs and budget perfectly. Any time I’ve had a question or needed help, they’ve been incredibly responsive and kind. It’s rare to find an agency that combines professionalism, knowledge, and genuine care for their clients the way this one does. I highly recommend them to anyone looking for an insurance agency they can truly trust."

"Sandra was extremely professional with us. She really showed us what El Paso charm was like! We moved here recently from Virginia and bought our first home here. She went above and beyond what we expected from an agent, and we were blown away by how accommodating she was for all of our questions. We switched from USAA insurance, and we are planning on switching all our plans to State Farm because of her."

"Sandra and her competent staff did it again. After having been hit in a car accident, Sandra and her team were quick to guide me through the process and give me the help I needed. Been a happy customer for over 15 years!"

"I have the utmost respect for Ms. Serna; the time and attention she gives are outstanding. We have our home and automobile insurance with her agency and always enjoy speaking to her and her team. They are knowledgeable and very professional. When we are faced with an emergency or need guidance, I am always assured and comforted by Ms. Serna and her wonderful employees."

"After speaking with Villasenor, it became very clear to me that they do not represent the customer’s best interests. I felt like the focus was on protecting the company and avoiding payment rather than helping me. I did not feel advocated for at all. This experience completely changed how I view State Farm."

"I really wanted to have a good experience with State Farm, but working with Sandra Serna left me feeling frustrated and ignored. I repeatedly reached out for help and updates, and most of the time I felt like I was chasing answers instead of being supported. Insurance situations are already stressful, and this experience only added more anxiety. I expected care and professionalism and didn’t feel I received either."

"Working with Sandra Serna at State Farm was frustrating and disappointing. Getting straightforward answers was difficult, and follow-through was minimal. Insurance situations are stressful enough—this experience only made things worse. I would suggest looking elsewhere."

"Irma Collins was very professional very patient and I understood everything she was explaining to me. If you're looking for a friendly staff somebody who's not in a rush then I recommend her highly."

"Ronnie has been a great help!"

"Amazing customer service from Irma! She went back and forth with corporate to make sure I was getting a fair deal on my coverage, great team out there!"

"Ronnie has been so helpful in transitioning my home and auto insurance. I was able to save significantly and with great convenience of completing all communication and documentation from my phone. I 10/10 recommend her as an agent."

"Agent Ronnie Lopez never fails…Customer Service and the level of Familiarization and the time taken to better make one understand is why I’ll never need another agency. I recommend Sandra Serna State Farm Agency, El Paso, Tx."

"Excelente servicio y asesoría. Totalmente recomendable."

"Great service!! Thank you Ronnie Lopez!!"

"I switched to State Farm, for my home and auto, at the beginning of this year and the experience has been wonderful. The staff are all helpful and able to answer any questions I have on my policies."

"Muy amable, me ayudo de forma profesional, y se arreglo un defecto con mi cuenta"

"Very helpful and quick response"

"Ronnie was a great help! Highly recommended"

"Excelente servicio"

"Always very professional! Love working with Ronnie, she’s always so kind and always gets back to me quickly!"

"AWESOME INCREDIBLE SERVICE AT SARAH SERNA STATE FARM. Ronnie goes beyond to help you with any problem or need you may have. She makes sure that it is resolved to your satisfaction. Won't go anywhere else for my insurance needs. Thanks again for everything you do."

"Everyone who works here is so compassionate and professional, especially Ronnie! Great service always."

"Absolutely outstanding service from start to finish! Ronnie was amazing , she patiently answered all of my questions, cleared up every doubt I had, and made sure I had everything I needed. Her professionalism and kindness truly stood out, and I left feeling completely satisfied."